Support
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Recent activity by Support-
How do I create a support ticket?
If you want to create a support ticket, you go to www.helpdesk.chargepanel.comThen you press on "Submit a request" in the top right corner.Afterwards you will get a list with options and then you h...
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How do I view my support tickets?
To see your support tickets, you first have to press "Sign in" in the top right corner on www.helpdesk.chargepanel.comHere you type in your log-in credentials.Afterwards you press on your name in t...
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How do I inquire about purchasing a white label version of the platform for my business?
To inquire about purchasing a white label version of the platform for your business, please fill in the following form.https://www.chargepanel.com/request-a-quoteAfter filling this out, we will con...
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Is the maintenance and development of future functions included?
Yes, ChargePanel is responsible for maintenance of the system and updates according to our roadmap. You will be informed of updates and system maintenance in advance and rollouts will occur during ...
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Can we host your software on our own servers?
No, ChargePanel provides cloud-based SaaS (Software-as-a-Service) platforms meaning you cannot download the software or host the software on your own servers.
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Where are your platforms hosted?
Our platforms are hosted within the European Union and are compliant with the legal requirements and protections of the European Union.
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Is the compatibility testing of new charge points included?
Yes, when you have an agreement with ChargePanel, compatibility testing for charge points using OCPP JSON, version 1.5 and above is included. Smart charging functionality requires OCPP JSON, versio...
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Can we request new functions specific to our requirements?
Yes, customized developments specific to your requirements can be negotiated under a separate agreement, upon request.
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Can we access the software platforms from anywhere?
Yes, if you are connected to the internet , you can access your accounts and the software platforms from anywhere.
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How does the Enterprise solution work?
The enterprise White Label solution (SaaS) contains three systems that are white labelled with your corporate branding. These systems include The Enterprise System, The Owner System, and the EV Dri...