Support
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How do I inquire about purchasing a white label version of the platform for my business?
To inquire about purchasing a white label version of the platform for your business, please fill in the following form.https://www.chargepanel.com/request-a-quoteAfter filling this out, we will con...
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Is the maintenance and development of future functions included?
Yes, ChargePanel is responsible for maintenance of the system and updates according to our roadmap. You will be informed of updates and system maintenance in advance and rollouts will occur during ...
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Can we host your software on our own servers?
No, ChargePanel provides cloud-based SaaS (Software-as-a-Service) platforms meaning you cannot download the software or host the software on your own servers.
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Where are your platforms hosted?
Our platforms are hosted within the European Union and are compliant with the legal requirements and protections of the European Union.
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Is the compatibility testing of new charge points included?
Yes, when you have an agreement with ChargePanel, compatibility testing for charge points using OCPP JSON, version 1.5 and above is included. Smart charging functionality requires OCPP JSON, versio...
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Can we request new functions specific to our requirements?
Yes, customized developments specific to your requirements can be negotiated under a separate agreement, upon request.
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Can we access the software platforms from anywhere?
Yes, if you are connected to the internet , you can access your accounts and the software platforms from anywhere.
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How does the Enterprise solution work?
The enterprise White Label solution (SaaS) contains three systems that are white labelled with your corporate branding. These systems include The Enterprise System, The Owner System, and the EV Dri...
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Do you provide education and support once we join your service?
Yes, we provide education and training during the initial onboarding. This can be at your location or via screen sharing, depending on the circumstances. After the education we will continue to ass...
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What hardware does your system work with i.e. what brands of charging stations work with your software?
Our software supports all charging stations using OCPP, JSON, version 1.5 and above. Smart charging functionality requires OCPP, JSON, version 1.6 and above. * Our systems are not compatible with O...