Support
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Activity overview
Latest activity by Support-
Support created an article,
How do I view my support tickets?
To see your support tickets, you first have to press "Sign in" in the top right corner on www.helpdesk.chargepanel.comHere you type in your log-in credentials.Afterwards you press on your name in t...
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Support created an article,
How do I create a support ticket?
If you want to create a support ticket, you go to www.helpdesk.chargepanel.comThen you press on "Submit a request" in the top right corner.Afterwards you will get a list with options and then you h...
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Support created an article,
Can we host your software on our own servers?
No, ChargePanel provides cloud-based SaaS (Software-as-a-Service) platforms meaning you cannot download the software or host the software on your own servers.
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Support created an article,
Where are your platforms hosted?
Our platforms are hosted within the European Union and are compliant with the legal requirements and protections of the European Union.
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Support created an article,
Is the compatibility testing of new charge points included?
Yes, when you have an agreement with ChargePanel, compatibility testing for charge points using OCPP JSON, version 1.5 and above is included. Smart charging functionality requires OCPP JSON, versio...
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Support created an article,
Can we request new functions specific to our requirements?
Yes, customized developments specific to your requirements can be negotiated under a separate agreement, upon request.
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Support created an article,
Is the maintenance and development of future functions included?
Yes, ChargePanel is responsible for maintenance of the system and updates according to our roadmap. You will be informed of updates and system maintenance in advance and rollouts will occur during ...
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Support created an article,
Can we access the software platforms from anywhere?
Yes, if you are connected to the internet , you can access your accounts and the software platforms from anywhere.
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Support created an article,
How does the Enterprise solution work?
The enterprise White Label solution (SaaS) contains three systems that are white labelled with your corporate branding. These systems include The Enterprise System, The Owner System, and the EV Dri...
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Support created an article,
Do you provide education and support once we join your service?
Yes, we provide education and training during the initial onboarding. This can be at your location or via screen sharing, depending on the circumstances. After the education we will continue to ass...